ROBUST SECURITY MEASURES for Modern Finance Companies

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Safer finance for all.

Digital technologies make life easier, but they come with many risks —

for finance companies in particular, it is paramount to seek new ways

of protecting customers.

Over the years, many finance companies like UBS, Spendesk, or Zeller have trusted Netguru's expertise in building safe, fast & user-friendly software. Always on top of industry trends, we know that safety is one

of the key competitive advantages in the current financial landscape.

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The rapid evolution of finance.

The only constant is change. Society and technology intermingle
and grow together. At the heart of it all are financial companies, engaged

in a perpetual race to adapt to the market and the dangers.

As technology improves, companies gain new capabilities - but so do

bad actors. Meanwhile, cybersecurity education is lagging behind.
This forces financial companies to adapt faster than the rest of society.

Extrapolating current trends into the future, one thing becomes
crystal clear. Finance - banking in particular - needs to keep investing
in the safety of their customers, including new technological
and educational measures.

01 Education → 02 Security

Investing in knowledge
pays the highest interest.

Financial education is essential to help customers recognize and avoid scams. Everyone should know how to protect private data, identify phishing attempts, and safeguard financial assets. Additionally, it's good to educate about legal protections in cases of fraud or identity theft.

Academy is the first pillar of financial education. Based on gamification

and personalization, it provides educational content that meets

the needs of the user.

As users start interacting with the Academy, their needs
are mapped in order to choose the right content. Users map their
own path to financial knowledge.

One of the special ingredients in Academy is hands-on tasks.
It's a combination of theory and practice that enables users to swiftly acquire comprehensive knowledge and skills. This will empower

them to make better choices and protect themselves.

Webinars provide a fun, interactive learning experience. During a webinar, users can answer quiz questions to earn points.

In exchange for earned points, users can receive rewards

either from the bank or from partners, creating a strong incentive

to keep learning.

Library is a broader collection of educational materials

to browse and explore on your own, see what's trending around

finance and investing.

Active Security.

Customers choose financial providers based on how safe they feel

with them. Providing active security measures creates a competitive advantage, and helps protect your customers from threats.

All messages and calls with the bank are logged, enabling users
to see if they're not being scammed. This includes detailed data,

like status, data, time, address or subject of conversation.

The Contact Hub is an active security measure that helps users
identify if it's really their bank contacting them. Whether SMS, email,  or call, the Contact Hub improves the safety of all contact channels.

The dangers for customers in finance.

According to data from 2021, only Denmark and Sweden report
a decrease in online frauds and scams. One of the most popular
methods is voice phishing - vishing.

The best protection is Caller Verification. It's simple - the bank consultant starts the call by sharing a code. The user checks if the code is the same

in the app, confirming that it's a safe call.

Bad actors continue to develop more complex modes of attack,
leading to many news stories about people losing their life's savings.
Even people that are aware of the dangers can be caught off guard
and fall prey to fraudsters.

Account Security Protection continuously monitors the user's safety.

When the algorithm detects a drop in safety rating, the user is immediately informed with specific steps to fix it.

Product Design
 Miłosz Klimek, Lead Product Designer
Mirosław Nepelski, Senior UI Designer
Michał Jarosz, Senior UI Designer

Strategy
Paweł Stężycki, Senior Innovation Consultant, Fintech
Krzysztof Grzeszczuk, Senior Innovation Consultant, Fintech
Katarzyna Kalwak, Consultant Strategic Design
Bartosz Białek, Design Director
Miłosz Klimek, Lead Product Designer
Piotr Fijałkowski, Lead Product Designer
Radosław Zaleski, Senior Partner
Mariusz Sawicki, Client Partner, Fintech

Cybersecurity
Kamil Goryń, Senior Security Engineer

Copywriting
Michał Słupski, Content Marketing Specialist

Created in late 2022 / early 2023.